Returns

What Items Are Not Eligible for Return?

• Opened Products: Any product with a broken safety seal or opened packaging cannot be returned
• Products Without Proof of Purchase: Items without an order number or packing slip are not eligible for return
• Non VitaTree Purchases: Products not purchased directly from ca.vitatree.com are not returnable
  

How to Return Unopened Products

If you would like to return a sealed unopened product please follow these steps:

• Return Window: Contact us within 30 days of delivery to request a return
• Shipping: Once approved your product must be shipped back to us within 14 days of authorization
• Required Documentation: Include your proof of purchase including your name address and order number
• Condition: Returned items must be unopened and undamaged to qualify for a refund
• Missed Deadlines: Returns received after 30 days from delivery or initiated after the deadline will not be accepted

To begin a return please contact our Customer Care team at [email protected] or call us at +1 844 438 9355

Additional Information

• Please allow 7 to 14 business days after your return is received for processing
• Return shipping costs are the customer’s responsibility. We do not provide prepaid return labels
• Results may vary. Our supplements are made with natural ingredients and individual results can differ
• All product ingredients are listed. Please review carefully if you have allergies or sensitivities
• Our products are natural supplements and are not evaluated by the Food and Drug Administration
• VitaTree supplements are not intended to diagnose treat cure or prevent any disease
• Always consult with a healthcare provider before starting any supplement regimen especially if you are pregnant nursing on medication or have a medical condition