• Proficient experience in Adobe Creative Suite (Premiere, PhotoShop, Illustrator & After Effects)
• Demonstrate ability to edit videos to tell clear, engaging stories.
• Proficient in speaking and writing in English.
• Well organized (file management is key)
• Driven, creative & providing fresh ideas

• Be able to process orders, product inquiries, or requests, on all platforms (phone, email, live chat, social media).
• Respond to social media inquiries
• Process returns
• Learn about the products (inside and out) to be able to answer customer questions.
• Learn to identify customer needs and concerns to recommend the appropriate products and protocols.
• Keep record of incoming inquiries to be able to reference at a later date.
• Handle customer complaints by providing solutions, often within a time limit to ensure customer satisfaction.
• Learn CRM software systems used to be able to communicate effectively with incoming inquiries.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Make outbound sales and follow up calls/emails to customers.

Required Skills

• 2-3 years customer service/call centre experience, preferably in the natural health industry.
• Knowledge of Microsoft office
• Proficient typing skills
• People skills – able to work with multiple customer personalities.
• Pleasant phone demeanor, firm when required.
• Good written communications skills – some customer responses will be by email or live chat.
• Attention to detail.
• Patience with confused and aging customers.
• Ability to multitask.
• Strong organizational skills for managing multiple customer profiles.